Popular question from our client
Order & Shipping
How long does delivery take and when will i receive my order?
We process and ship all orders within 24 hours, and depending on your location, your order should arrive within 2–7 business days. We partner with trusted international carriers to ensure your package is tracked and delivered securely. Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way. Please note that during peak seasons or holidays, there may be slight delays beyond our control — but rest assured, we’re working hard to get your magical gift delivered as fast as possible.
What if i change my mined or don't like the product?
We understand that shopping online can sometimes feel uncertain, so we’ve got your back with a 30-day money-back guarantee. If you’re not 100% satisfied with your purchase, simply contact our support team within 30 days of delivery and we’ll guide you through our easy return process. Whether it’s a change of heart or you were expecting something else, we want you to feel confident and safe when ordering from us. No complicated forms, no hidden fees — just simple, customer-first service.
What if my order doesn't arrive before Christmas?
We do everything we can to deliver on time. If your order arrives late or you’re unhappy with it, just reach out to us. We’ll work with you to make it right through a replacement or refund.
Do you offer free shipping?
Yes! We offer free shipping on all orders over 30$ so the price you see at checkout is the final price—no hidden fees.
Product Details
1. Are your devices comfortable and safe for pets?
Yes. Our products can be used on pets. Begin by shortening program times to 3-5 minutes.
2. Is your device safe for kids?
Yes, it is safe to use for the whole family. Kids above 12 years can use the device as normal, full cycles.
For kids under the age of 12, we recommend shortened program times (3-5 minutes), and for toddlers shortened to 1-2 minutes.
3. Is it normal to feel increase in temperature over the exposed area?
Yes. When in use you can feel a soothing warmth from that due to the temporary increase in local blood circulation. If this feeling becomes uncomfortable stop the program immediately.
4.Is red light therapy safe?
Red light therapy is considered to be safe. Similar to sunlight, photons of light give you energy and improve your well-being. Red light therapy has been used since 1967 and has become more widespread since the ‘90s with advances in LED technology. Thousands of clinical studies support the safety and effectiveness of red light therapy, including by organizations like NASA. In 2018, the FDA even added certain classes of red light therapy devices as ‘exempt’ due to the inherent safety of the technology.
5.Should I use Red relief pad over my clothes?
No. Light can’t penetrate well through fabric so you’ll get the maximum benefits using it directly on the skin.